Refund Policy

1. Return Timeframe and Eligibility

 

 

Return Window

 

We accept returns for refund or exchange within [30] days of the original delivery date. Returns initiated after this period will not be accepted.

 

General Eligibility Conditions

 

For a product to be eligible for a return, it must meet the following criteria:

• Proof of Purchase: The return must be accompanied by the order number.

• Condition: The product must be unused, unopened, and in its original, resalable packaging with all seals intact, unless the product is defective or damaged (see Section 2).

 

Non-Returnable Items (Hygiene/Final Sale)

 

Due to hygiene, health, and safety concerns related to cosmetic and personal care products, we cannot accept returns or offer refunds on certain items. These include:

• Opened or Used Products: Any item that has been opened, used, or had its hygiene seal broken, except in cases of damage or defect.

• Sale/Clearance Items: Items marked as "Final Sale" or purchased on a deep discount or clearance.

• Gift Cards: Digital or physical gift cards are non-refundable.

 

2. Exceptions: Damaged, Defective, or Incorrect Items

 

If you receive a product that is damaged, or if you were shipped the incorrect item, we will gladly process a full refund or exchange at no extra cost to you.

 

Reporting Requirement

 

You must contact us at www.boundbatch.com within [7] days of the delivery date to report a damaged or incorrect product.

 

Required Documentation

 

To expedite the process and for insurance purposes, your notification must include:

1. Your Order Number.

2. A detailed description of the damage or defect.

3. Photographic evidence of the damaged or defective item and the shipping box/packaging.

 

Resolution

 

Upon confirmation of the issue, we will provide you with a pre-paid shipping label for the return. You will receive one of the following:

• A full refund to your original payment method, OR

• A replacement product shipped to you free of charge.

 

3. Return Process (Initiating a Return)

 

To initiate a return for an eligible item, please follow these steps:

1. Request Authorization: Contact our Customer Service team at boundbatch@gmail.com to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may be refused or delayed.

2. Packaging: Securely pack the item(s) you are returning in the original packaging, if possible. Include the original packing slip or a note clearly indicating your Order Number and the RMA number.

3. Shipping: Send your package to the following address:

   Bound Batch Attn: Returns - RMA #[Insert RMA Number] 5098 Kenwood Court Newburgh, IN 47630

4. Tracking: We highly recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, and we are not responsible for packages lost during return transit.

 

4. Shipping Costs for Returns

 

• Our Error (Damaged/Incorrect): If the return is due to our error (as defined in Section 2), we will cover the return shipping costs by providing a pre-paid label.

• Customer Error (Change of Mind): We do not process refunds or returns for any other reason (e.g., change of mind, product does not suit you, or allergic reaction). Original shipping costs paid on the initial order are non-refundable.